Reports to

Support Services Manager

Job Summary

The case aide assists program clients with basic needs in the day-time Support Center and provides support to the program’s case management staff.

Job Responsibilities

Administrative/Data entry:

  • Greet Support Center clients at reception desk.
  • Enforce Support Center expectations and ensure the safety and security of the Support Center and clients.
  • Assure the Support Center entrance ramp, steps and sidewalks are clear in inclement weather.
  • Sorting donations for the Support Center.
  • Answer multi-line phones and pre-screening callers for services and referrals.
  • Maintain tracking logs (sign-in, clothing and haircut vouchers), enter client registrations and service information into HMIS client database.
  • Perform routine administrative and maintenance tasks per daily, weekly and monthly checklists.
  • Accept, sort and maintain inventory of Support Center donations and supplies.

Supportive and basic service delivery:

  • Pre-screen clients seeking admission to the Support Center (i.e. homeless eligibility) and provide an orientation to the Support Center.
  • Assist clients with accessing basic supportive services.
  • Assist clients in obtaining ID including Social Security Cards, Driver Licenses, State ID’s, and Birth Certificates. AMaintain a current, up-to-date knowledge of internal Housing Forward programs and external resources that apply to the community served.
  • Assist in on-the-job training and supervision of Support Center volunteers
  • Offsite and community travel may be required for training, outreach, and/or research

Benefits Coordination

  • Assist clients for signing of for SNAP (food stamp) benefits through IDHS on-line system. 
  • Assist eligible clients in obtaining general assistance benefits through respective townships (as demonstrated through their last permanent residency, or documented shelter night in Oak Park shelters for OP GA assistance).
  • Assist eligible case management staff as needed to assist clients in applying for and obtaining entitlements including but not limited to Medicaid (see Community Nurse), Social Security (SSI and SSDI), Unemployment and Veterans benefits.

Other duties:

  • Report any safety or client problems to the Support Center staff.
  • Reinforce Support Center rules.
  • Attend training and in-services approved by the Supportive Services Manager.
  • Enter hours on biweekly time sheet and submit to AmeriCorps and Supportive Services Manager in a timely manner.
  • Maintain appropriate boundaries with clients at all times.
  • Maintain client confidentiality and treat clients with dignity and respect.
  • Flexibility to perform other duties and assist other departments as needed.


Ideal Qualities & Experiences


  • Skills or experience in the following areas: homeless issues, mental health and substance abuse recognition, and accessing supportive services are preferred.
  • Ability to multi-task
  • Consistent and reliable.
  • Applicant must be both team oriented and self-motivated, independent worker. 
  • Exceptional listening, verbal and written communication skills as well as excellent interpersonal skills.
  • Be able to exercise patience and critical thinking skills in stressful situations.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word

Minimum Qualifications

  • GED or High School Diploma. Bachelor’s degree in Social Work or related field preferred