Wraparound services are designed to provide comprehensive, personalized supports and resources so that individuals and families are able to address the complex issues and challenges that often accompany homelessness and can interfere with obtaining long-term housing stability.   

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System Performance

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The System Performance Team ensures individuals and families move through Housing Forward’s service and housing continuum as efficiently as possible. This client and data-focused team uses real-time information to drive decisions and improve outcomes.
Quality data starts with knowing every person experiencing homelessness by name. This personalized approach allows us to tailor solutions, target resources strategically, and measure results effectively.
By continuously monitoring each client who enters a crisis entry point, the team improves overall efficiency, freeing up shelter beds through quick housing interventions and diversion practices, and reducing the average length of stay in emergency situations so more people can be served.
System Performance tracks client flow from initial contact to permanent housing, ensuring equitable access to resources and maintaining positive exit destinations. Their work helps reduce the number of people remaining unhoused or returning to homelessness.

Community health nurse taking client's blood pressure

Wraparound Services

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The Wraparound Team collaborates with case managers to provide clients with specialized services and a continuity of care across program areas from a client's initial entry and until a permanent destination is found. This interdisciplinary team strengthens the agency's service integration model in the areas of health and behavioral health, employment and income supports, and other critical needs of clients. Professional volunteers from partner organizations supplement the skills of the Wraparound Services Team. Services include, Community Health Nursing, Behavioral Health Services, Employment Services, Family Support Services, Legal Clinic, Medical Clinic, and S.O.A.R Specialist.