The System Performance Team ensures individuals and families move through Housing Forward’s service and housing continuum as efficiently as possible. This client and data-focused team uses real-time information to drive decisions and improve outcomes.
Quality data starts with knowing every person experiencing homelessness by name. This personalized approach allows us to tailor solutions, target resources strategically, and measure results effectively.
By continuously monitoring each client who enters a crisis entry point, the team improves overall efficiency, freeing up shelter beds through quick housing interventions and diversion practices, and reducing the average length of stay in emergency situations so more people can be served.
System Performance tracks client flow from initial contact to permanent housing, ensuring equitable access to resources and maintaining positive exit destinations. Their work helps reduce the number of people remaining unhoused or returning to homelessness.