Reports to

Director of Medical Respite and FIT Program

Job Summary

This position provides rotating support to the Medical Respite Programs at the MRC and Sojourner House. This position serves as the Case Manager providing initial intake, ongoing case management, basic support and ensuring the safety of clients during their stay in the programs.  This position will also possibly provide evening coverage, as needed.

Job Responsibilities

Essential Job Functions:

  • Receive referrals from the program director.
  • Provide operating support to program director as needed. Report any maintenance issues at the facility to program director.
  • Treat program clients with dignity and respect.
  • Complete initial intake and necessary documentation for all respite clients.
  • Orient new clients to their program and settling them into their unit as needed.
  • Assist clients to acclimate and adjust to residing in the setting and in understanding program rules.
  • Complete case notes and contribute to staff debriefings. Review case notes and clinical notes with staff and care partners as needed.
  • Develop individual service plan with participant and review plan quarterly for ongoing needs and adjust accordingly.
  • Provide wellness checks on all residents and address basic needs; for clients that complete respite, work with assigned case manager to provide support and assistance.
  • Work together with the clinical teams to assure that client is attending all medical appointments (this may include case manager transporting client) as required to maintain health.
  • Work with Coordinated Entry and the housing staff to facilitate the transition to the next level of housing and assist with move-out process.
  • Mitigate and manage any on-site crisis as they arise.
  • Report and document all incidents, emergencies, substantial behavioral difficulties, and any intrusions or visits by police, ambulance, or any other outside agencies to the supervisor or on-call manager immediately.
  • Assist clients in following program rules and policies using trauma-informed care and harm reduction techniques.
  • Be aware of the impact of trauma on participants and prevent and/or respond quickly and compassionately to triggers and post-trauma responses.
  • Work in partnership with other staff, AmeriCorps members, interns and staff from other agencies and medical centers.         
  • Participate in training as assigned, maintain certification in CPI (Non-violent Crisis Intervention) and other techniques of working with clients according to the schedule of trainings provided by the program director, the agency and the Coordinated Care team.

 Minimum Qualifications:

  • Bachelor’s degree in social service or high school diploma with three years of experience.
  • Good communication, strong interpersonal and listening skills.
  • Good computer skills
  • Bi-lingual a plus
  • Ability to build and maintain rapport with clients.


  • Committed to organizational mission of ending homelessness.
  • Upholds organizational values.
  • Ability to follow policies and procedures.
  • Must have smartphone to utilize Agency communication and collaboration tools.
  • Must provide proof of COVID-19 vaccination.
  • Must participate in training in areas prescribed by the program director.


  • Ability to write complete case notes.
  • Strong comfort level with Office 365 Suite – SharePoint, Teams, etc.

Hours of Work

  • Full-time, exempt. Attendance at signature special events is required and may require evening/overnight or weekend work. This position requires the ability to provide your own transportation.

Housing Forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, and lift up to 25 lbs.