Reports to

Director, Interim Housing

Job Summary

Provide case management services, including the delivery of basic services, to homeless individuals and homeless families.  Assist Interim Housing director with the day-to-day operations of Interim Housing. Document client service transactions in HMIS and other databases as required.  Perform operational tasks as necessary and administrative tasks as assigned to fulfill program objectives.

Job Responsibilities

  • Intake and assessment:
  • Perform program intake, including the completion of all necessary Housing Forward and HMIS forms to ensure proper registration on all new clients.
  • Determine eligibility for services based on homeless status.
  • Provide clients with an orientation to the Interim Housing Program services and rules. 

Case Management responsibilities:

  • Provide case management services including, advocacy, crisis intervention and counseling to program participants. 
  • In conjunction with client, establish housing service plan: review case progress and complete re-determination in accordance with program requirements.  
  • Make referrals in accordance with service plans to internal programs and external providers. 
  • Initiate follow-up of referrals to coordinate services and monitor client progress. 
  • Ensure that clients have completed all necessary documentation to be placed on the By Name List for housing referral.


  • Complete reports of unusual incidents as necessary and submit to supervisor for review and submission to Director of Operations and Client Services.
  • Maintain accurate and confidential records (e.g. case notes) in accordance with agency policies.
  • Responsible for accurate and timely data entry of service transactions into HMIS (Homeless Management Information System) on a timely basis.
  • Assist with the preparation of aggregate data reports and statistics.

Other Duties

  • Attend and participate in staff meetings
  • Attend agency wide and departmental meetings
  • Participate in clinical case staffing
  • Assist in the processing and sorting of donations.
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree in Social Work or related field or minimum of two years relevant experience.

Skills required: 

  • Skills or experience in the following areas:  Homeless issues, mental health and substance abuse recognition, and accessing supportive services.
  • Consistent, reliable, and team oriented.
  • Excellent written and oral skills necessary.
  • Must be able to manage multiple tasks
  • Solid knowledge of computer programs including Microsoft Word and Excel

Physical Demands: 

  • Ability to lift 50 lbs. to assist with in- kind donations.