Program Area

Reports to

Senior Director, Supportive Housing

Job Summary

The Case Management Supervisor is responsible for overseeing the clinical and non-clinical operations and services provided by the Housing Department. The Case Management Supervisor is responsible for ensuring that case management staff are working with clients to develop individual service plans through appropriate internal and community linkages that address their barriers to maintaining housing and increasing self-sufficiency.   May carry a small caseload.

Job Responsibilities

Case Management Operations

  • Supervise a case management staff with diverse experience including substance use, mental health
  • Ensure case management staff are regularly monitoring client activity related to achieving personal and programmatic goals, and providing support and guidance in revising case plans as needed.
  • Coordinate case management assignments.
  • Participate in orientations, in-services, and training for program staff.
  • Mediate client grievances and facilitate case management/client issues.
  • Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and Housing Forward guidelines.
  • Maintain client related data systems, including case notes and complete HMIS entries.
  • Prepare case management related reports including but not limited to outcomes, successes, etc.
  • Provide crisis intervention support as needed.
  • Serve on the on-call schedule at least once a month.


  • Maintain related administrative record keeping and reporting systems as required by contracts.
  • Work collaboratively with Supportive Housing Director and other managers to meet program goals and performance targets.
  • With Supportive Housing Director and Performance Evaluator analyze program data and plan for program improvements. Assist in the preparation and submission of monthly reports with quantitative and qualitative information.
  • Provide input on the program budget to the Supportive Housing Director.
  • Actively participate in client- and program-related meetings and trainings.
  • Participate in the review of client files (hard files and HMIS) to ensure case management plans address identified needs, are up-to-date and that data quality is maintained.
  • Perform probationary and annual review of direct reports.

Community Outreach

  • Attend program-related community, coalition and committee meetings as assigned.
  • Participate in community presentations to promote the agency programs and homeless issues in general.

Minimum Qualifications   

  • Master’s Degree in Social Work, Psychology or Counseling and at least three years of increasingly responsible employment in related field required. Licensing, credentialing and/or certification in areas of study related to social services is preferred.
  • Knowledge of and commitment to evidence-based practices such as housing first and harm reduction
  • Management experience in social service setting with working knowledge of case management systems and planning techniques.
  • Knowledge of substance abuse recovery and mental health care necessary.
  • Experience working with homeless individuals and families a plus.
  • Competence in HMIS Data Quality and Reporting preferred.
  • Must be proficient in the following computer applications: Microsoft Word, Excel, Outlook.
  • Must provide own transportation.
  • Additional duties as assigned.


  • Committed to organizational mission of ending homelessness.
  • Upholds organizational values
  • Ability to follow policies and procedures
  • Timely entry of intake, service transactions, and exit status into HMIS client database
  • Must have smartphone to utilize Agency communication and collaboration tools.
  • Must provide proof of COVID-19 vaccination.


  • Ability to write complete case notes
  • Strong comfort level with Office 365 Suite – SharePoint, Teams, etc.

Hours of Work

  • Full time, exempt. Attendance at signature special events is required and may require evening/overnight or weekend work. This position requires the ability to provide own transportation.

Housing Forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, and lift up to 25 lbs.