Reports to

Shelter Manager

Job Summary

The Resident Assistant is responsible for the overall safety and well-being of clients in Interim Housing and building security during the overnight hours. The Resident Assistant is also responsible for answering overnight calls, completing accurate data entry into the Homeless Management Information System (HMIS) database, and making hourly safety checks of the building. The Resident Assistant may also be responsible for preparing meals for clients who are approved for after-curfew arrival.  This position requires professional interactions, distribution of basic supplies and cooperating with other staff and volunteers.

Job Responsibilities


  • Perform general front desk duties including admitting residents to the facilities that have been approved to return after the curfew.
  • Provide referrals to individuals seeking assistance after office hours.
  • Monitor the hallways, stairways, and external perimeter to ensure safety of clients.
  • Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.  
  • Complete accurate and timely computer data entry for client information and services.
  • Assist in processing and storing donations.
  • Complete nightly log and nightly roster.  Complete Incident Reports as necessary.
  • Ensure building is secure; ensure restricted areas are locked.
  • Conduct and document hourly rounds throughout the assigned shift and maintain constant view of the building’s cameras.
  • Prepare meals for clients following proper food handling procedures as necessary.
  • Maintain food storage areas by organizing food, removing expired items, and updating inventory. 
  • Interact with clients in the community areas of the building and role model appropriate social skills.
  • Document and report building maintenance issues to Facilities Manager.
  • Perform additional responsibilities as assigned.
  • Maintain client confidentiality.

Other Duties

  • Direct guests to address any/all social service issues to the Program Manager and assigned Case Manager. This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical needs).
  • Provide light housekeeping tasks including straightening up community areas (front lobby, storage areas, copy room, some vacuuming, and trash removal)
  • Attend training and in-services as approved by supervisor.
  • Perform other duties as assigned


  • 2-3 evenings per week. 
  • Position may be on-call when overnight coverage is needed.


  • Good communication and interpersonal skills.
  • Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
  • Demonstrated ability to use initiative and be a self-starter.
  • An ability to work with confidential material.
  • An attention to detail, procedures, processes and policies.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • Embodies Housing Forward’s values.


  • Demonstrate knowledge of computer software programs and ability to enter alpha and numeric data accurately and efficiently. Working knowledge of Microsoft Word, SharePoint preferred
  • Ability to stay awake during the overnight shift to perform assigned duties.
  • Commitment to providing a safe, non-judging environment.
  • Demonstrate active listening, encouragement towards clients while maintaining personal and professional boundaries.
  • Ability to accept, understand and relate sensitively to people of varied social, economic, racial, cultural, and experiential backgrounds.
  • A willingness and ability to work some weekends and holidays to ensure the complete staffing of our 24-hour facility.
  • Must Provide proof of COVID-19 vaccination.


  • This position is required to do light physical work.
  • Must be able to walk up three flights of stairs at a time and lift to 35lbs.
  • Push and pull objects  up to 50 pounds.

Other: Access to personal transportation is not necessary but recommended for this position. 

Housing Forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs.