Reports to

Chief Operating Officer

Job Summary

The human resources manager is responsible for recruitment, compensation and benefits administration, personnel policies and procedures, employee relations, EEO and maintenance of personnel records, and staff training/development programs. The ideal candidate is fully committed to upholding and promoting Diversity, Equity and Inclusion (DEI) best practices.  This position reports to Chief Operating Officer.

Job Responsibilities


  • Be actively involved in recruitment by preparing and posting job descriptions and managing the hiring process.

New Employee Enrollment & Orientation:

  • Manage employee background checks through the agency’s payroll system.
  • Enter employees, independent contractors and AmeriCorps members into the agency’s payroll system (salary, benefit time, department and supervisor, etc.). 
  • Create and implement effective onboarding plans and schedule new employee orientation.


  • Update organizational chart and employee rosters. 
  • Responsible for electronic file maintenance of all active, terminated, and benefits files.
  • Provide employment verification for employees.
  • Adhere to State and County employment laws and regulations.
  • Maintain employee attendance records (Personal Time Off, Family Leave, etc.) according to policy and legal requirements.
  • Facilitate and complete exit paperwork for separating employees.
  • Prepare annual employee racial equity report (e.g. EEO report) and share with the executive leadership team and board of directors.
  • Responsible for leading the bi-annual review of the Employee Handbook and make recommendations for revisions.
  • Research and update the wage and salary structure bi-annually. 
  • Ensure pay equity across all positions and levels by race, ethnicity, and genders. 
  • Identify and make recommendations where pay gaps exist.

Employee relations

  • Establish and maintain employee recognition programs. This position is also a member of the agency’s CARE team.
  • Facilitates good communications between employees and management through interpersonal skills, frequent internal employee communications and handling of employee relations.
  • Provide interpretation of personnel policies with staff and supervisors; counseling on policies and procedures.
  • Support the management of disciplinary and grievance issues.

Training & Development

  • Responsible for overseeing agency-wide trainings and tracking employee attendance.
  • Work with the Chief Operating Officer to provide ongoing anti-racist trainings.
  • Assist supervisors as necessary in performance evaluation processes.

Employee Benefit Plans

  • Work with insurance broker to assist with annual health and dental enrollments and updates.
  • Counsels employees with respect to benefits under company plans.
  • Coordinate with vendors to assist employees with disability and retirement plan enrollments and changes.
  • Facilitate workers compensation and unemployment compensation claim processes.

Other duties as assigned.

Non-Essential Duties and Responsibilities:

  • Maintain control logs for a variety of personnel activities such as, job postings, new employee probation, semi-annual and annual performance appraisals.
  • Compile, maintain and update all employee personnel records including appropriate licenses, certificates or registrations.
  • Responsible for maintaining the confidentiality of all records and files.
  • Research and/or answers employee questions concerning benefits.
  • Ensure related records including additions, terminations and changes are maintained appropriately.
  • Ensure internal documentation relative to unemployment and workers’ compensation claims is maintained and that employer responses to routine unemployment insurance claim notices are responded to in a timely manner.
  • Maintain systems for responses to employee internal and external queries such as, employment verification, job openings or benefits claims processing, etc. and ensure queries are responded to in a timely manner, observing guidelines for the proper release of information.


  • Minimum of five years of experience in Human Resources.
  • Bachelor’s degree preferred in human resources, business or related field from an accredited college/university.
  • Excellent organizational skills and attention to detail.
  • Extensive knowledge of employee benefits and applicable laws.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Ability to exercise poise, tactfulness, diplomacy, and good interpersonal skills in order to handle sensitive and confidential situation.
  • Familiarity with databases, Recruitment & Applicant Tracking Software (MyStaffingPro/AppOne) or Human Resource Information Systems (e.g. – Paychex Flex).


  • 37.5 per week.

Housing Forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs.