The Intake and Assessment Coordinator will oversee the Entry Point (Coordinated Entry System) Triage/Pre-Screen, Intake, Housing Assessment and Sending Agency Housing Navigation processes as part of Coordinated Entry in Suburban Cook County. Coordinated Entry (CE) is a community-wide system to standardize and expedite the process by which people experiencing homelessness or at risk of homelessness access housing and homeless resources. Through CE, people experiencing homelessness or at risk of homelessness are prioritized for placement based upon highest level of need, and matched to services and housing based on their preferences and level of need.
The Intake and Assessment Coordinator is responsible for high quality prioritized lists of households assessed for housing and will troubleshoot any issues that arise. They will also review and approve Entry Point housing assessment (Phased Assessment) and housing eligibility documentation. They will provide support to CE intake specialists, CE assessors and Sending Agency navigation staff as needed to ensure Entry Point intake and assessment processes are effective and functioning according to CE protocols. The Intake and Assessment Coordinator will play an integral role in developing and integrating new domestic violence (DV) coordinated entry processes into Entry Point and supporting new DV CE Assessors.
- Work with CE Team and Alliance staff to develop and fully integrate DV Coordinated Entry processes into Entry Point.
- Help train and provide ongoing technical support to new DV CE assessors.
- Work with CE Director, Performance Evaluator and Alliance staff to determine measures to evaluate effectiveness of assessment, prioritization and housing matching processes.
- Assist CE Director, as requested, with additional tasks related to the design and implementation of a highly effective coordinated entry process for suburban Cook County that reflects protocols adopted by the Alliance Board.
- Maintain high quality Prioritized/By Name List (BNL) in Homeless Management Information System (HMIS) and troubleshoot any issues that arise.
- Oversee all Entry Point access locations/CE assessors to ensure standardized practices and protocols are followed and that assessed households are not slipping through the cracks
- Review and approve all phased assessment and eligibility documents.
- Provide technical assistance to CE Intake Specialists, Assessors and Sending Agency Navigators as necessary to support their efforts assessing and documenting clients.
- Participate in Housing Placement Team meetings/phone calls to ensure that active referrals are quickly connected to housing vacancies; follow-up with sending agencies until placement is complete.
- Support for HMIS reporting requirements related to CE tasks as needed.
- Provide reports as requested to evaluate performance of the CE system, to ensure continuous quality improvement for data measurement and to achieve the highest level of service quality.
- Coordinated Entry Director may assign additional tasks as needed.
- Demonstrate commitment to fulfilling the core goals and values of CE for suburban Cook County
- match participants to resources based on their service and geographic preferences and considering specialized needs (e.g. DV, youth, etc.) within the capacity of the available community resources
- improve access to all homeless-specific resources, particularly rapid re-housing, homelessness prevention, and permanent supportive housing
- promote low-barrier and Housing First principles in all programs that work with people experiencing homelessness or who are at imminent risk of homelessness
- meet HUD’s requirements and will be responsive to the needs of the community
- Vigorously safeguard the security and confidentiality of client data, comply with all provisions of the Alliance to End Homelessness’ HMIS End User Agreement, and share client data only as explicitly permitted by a client’s written consent and by data sharing protocols established by the Alliance.
- Attend staff meetings as required, Coordinated Entry Committee meetings, Sub Cook Zero meetings and other community meetings as assigned.
- Participate in Built for Zero (BFZ) Campaign and work with BFZ Improvement Advisor
- Represent the organization professionally at all times.
- Maintain positive relations with clients, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
- Interact effectively with persons of diverse backgrounds and treat each individual with respect and dignity.
- Demonstrate team behavior and promote a team-oriented environment.
- Participate in ongoing development and improvement of all program processes and relationships.
Professional and program development
- If requested, participate in relevant industry seminars, workshops and networking events. Read about industry best practices to help ensure programming is in line with industry standards.
- Participate, as needed, in outreach in community to engage clients and community stakeholders.
- Bachelor’s degree required.
- Knowledge of the Microsoft Office Suite and advanced proficiency with data input, reporting, and continuous quality improvement within HMIS.
- Familiarity with VI-SPDAT assessments and triage tools.
- Familiarity with HUD requirements for verifying and documenting literal and chronic homelessness.
- Previous case management experience for highly vulnerable individuals experiencing homelessness.
- Excellent communication skills, including an ability to communicate clearly in writing and verbally to a wide range of audiences.
- Outstanding organizational skills and ability to effectively prioritize and manage multiple tasks at the same time, with a full calendar of meetings and events.
- Ability to conduct self-directed work and/or function as a part of a team.
- Perform all other duties as assigned.