Reports to

Outreach & Engagement Manager

Job Summary

The outreach and engagement specialist is responsible for 1) intake, assessment, and referral services to clients in the Emergency Shelter; 2) Assist in the facilitation of moving clients beyond shelter services by linking clients to Housing Forwad  basic services and case management team; and 3) provide crisis intervention, advocacy and education on behalf of clients.  The outreach and engagement specialist strives to build a trusting relationship with shelter guests in an effort to encourage access to services and housing and reduce the length of stay in the Emergency Shelter.


Job Responsibilities

  • Screen for homeless eligibility and complete initial intake for those who use the Emergency Shelter;
  • Provide targeted outreach to assigned case load as determined by supervisor by engaging regularly engaging clients.
  • Provide referrals to all shelter guests as needed.
  • Provide clients with an explanation of services Housing Forward offers.
  • Provide clients with public transportation passes to access the Support Center or other social services agencies.
  • Document and report any incidents at the Shelter through the after-hours line and Incident Report Form
  • Provide on-site support to clients enrolled in the Transitional Shelter in operation June-August.
  • Attend and participate in all required meetings (admin and client staffing).
  • Other duties as assigned by supervisor.


Ideal Qualities & Experiences

  • A minimum of one year experience working in social services or a degree in the service field from an accredited college or university.
  • Familiarity with permanent housing options, mental health and substance abuse services, computer skills, and ability to communicate effectively in a diverse environment is a plus.


Minimum Qualifications

  • Excellent engagement skills, ability to work independently and as part of a team. 
  • Knowledge of issues related to homelessness and poverty.  Strong interpersonal and problem solving skills.