Job Summary

The case aide assists program clients with basic needs in the Interim Housing Program and provides support to the program staff.

Job Responsibilities

Essential Duties and Responsibilities

Administrative/Data entry:

  • Greet Interim Housing clients at reception desk.
  • Enforce Interim Housing expectations and ensure the safety and security of Interim Housing and its clients.
  • Assure the Interim Housing entrance ramp, steps and sidewalks are clear in inclement weather.
  • Sorting donations for the Interim Housing.
  • Answer multi-line phones and pre-screening callers for services and referrals.
  • Maintain tracking logs (sign-in, clothing and volunteer sign-in), enter client registrations and service information into HMIS client database.
  • Perform routine administrative and maintenance tasks per daily, weekly and monthly checklists.
  • Accept, sort and maintain inventory of Interim Housing donations and supplies.

Supportive and basic service delivery:

  • Assist clients with accessing basic needs.
  • Maintain a current, up-to-date knowledge of internal Housing Forward programs and external resources that apply to the clients being served.
  • Assist in on-the-job training and supervision of Interim Housing volunteers

Benefits Coordination

  • Assist clients for signing of for SNAP (food stamp) benefits through IDHS on-line system. 
  • Assist eligible case management staff as needed to assist clients in applying for and obtaining entitlements including but not limited to Medicaid (see Community Nurse), Social Security (SSI and SSDI), Unemployment and Veterans benefits.

Other duties:

  • Report any safety or client problems to the Interim Housing staff.
  • Reinforce Interim Housing rules.
  • Attend training and in-services approved by the Interim Housing Manager.
  • Enter hours on biweekly time sheet and submit to AmeriCorps and Interim Housing Manager in a timely manner.
  • Maintain appropriate boundaries with clients at all times.
  • Maintain client confidentiality and treat clients with dignity and respect.
  • Flexibility to perform other duties and assist other departments as needed.


  • Skills or experience in the following areas: homeless issues, mental health and substance abuse recognition are preferred.
  • Ability to multi-task
  • Consistent and reliable.
  • Applicant must be both team oriented and self-motivated, independent worker. 
  • Exceptional listening, verbal and written communication skills as well as excellent interpersonal skills.
  • Be able to exercise patience and critical thinking skills in stressful situations.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word

Minimum Qualifications

  • GED or High School Diploma. Bachelor’s degree in Social Work or related field preferred
  • Must provide proof of COVID-19 vaccination

AmeriCorps Program Benefits

  • Living Allowance: $7,600 annually distributed bi-weekly
  • Education Award: Upon successful completion of 900 hours of service, receive an $3,097.50 education award
  • Student Loan: forbearance during term of service
  • Health and dental care insurance for the AmeriCorps member
  • Childcare assistance if needed
  • Networking sessions and professional development
  • Leadership development trainings