Program Area

Reports to

Supportive Housing Director

Job Summary

The Housing Case Manager is responsible for the coordination and delivery of quality direct case management and stabilization services for clients in the Supportive Housing Program in accordance with standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing.

Please note: This job description may have an addendum that outlines specific scopes or tasks as outlined by the funding sources or agency needs. If such the responsibilities outlined in the addendum are considered as essential as the ones listed below.


Job Responsibilities

Providing case management services for program participants by:

  • Work collaboratively with housing navigator to assist the clients in obtaining permanent housing and address any barriers
  • Develop and monitor service plans as required by agency standards and funding sources
  • Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including logs, client case files, and other programmatic needs accurately and in a timely manner as directed by the supervisor
  • Develop, coordinate, and facilitate groups and workshops as needed
  • Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers
  • Transport clients or arrange for transportation to housing, legal, and medical appointments as needed
  • Participate in clinical case conferences and care coordination as indicated
  • Provide ongoing life-skills training including problem solving and coping/skill development to aid in the participants’ process of improving independence and quality of life
  • Refer participants to mental health and other supportive services as needed
  • Establishing a broad based knowledge of community services and communicating appropriate referrals to clients
  • Conduct visits in the client’s home to support client in working on goals, to  ensure compliance with lease and program rules
  • Assure access and continued eligibility to appropriate entitlements in which participants may be eligible
  • Participate in on site and off site trainings and meetings as needed
  • Work as part of a team to ensure service delivery to all members of the Supportive Housing Program

WIN Supportive Housing Case Manager

  • Provide support to participants to help them maintain medical appointments and other medical regimens
  • Provide outreach at CCHHS facilities including Stroger Hospital and in community based clinics to identify high user patients who may be experiencing homelessness and may qualify for services
  • Provide outreach as needed at the emergency shelters of housing partners (SSPADS, BEDS Plus, and Housing Forward)
  • Serve as a bridge to agency services and facilitate community-based referrals in conjunction with care coordinates during the pre-housing placement process
  • Assist individuals experiencing homelessness to overcome system complexities and to provide linkage and/or placement, in conjunction with care coordinators and case managers, to immediate housing placement in shelters, bridge units and other homeless resources
  • Attend external and internal case staffing meetings necessary to coordinate services for the clients in the program
  • Other duties as assigned


Ideal Qualities & Experiences

Excellent case management skills, ability to work independently and as part of a team.  Demonstrate experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disabling condition) and homeless difficulties. Demonstrate strong skills in interviewing, engagement, assessment, planning and advocacy.  Demonstrate common sense, good judgment, and ability to work independently.


Minimum Qualifications

Bachelor’s degree in the area of social service, Master’s degree preferred.

Word processing, data entry and spreadsheet skills. Bi-lingual preferred.

Access to personal transportation is necessary for this position. 

Physical Demands:  Ability to lift and/or move 50 lbs

Hours of Work

Hours:  37.5 per week. Must be willing to work the occasional night or weekend.

Housing Forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs.