Program Area

Reports to

Stability Services Program Manager

Job Summary

The Emergency Assistance Program works with individuals and families to address to address the immediate crisis through a combination of financial support, if available, and referrals to community based stability support resources.  Housing Forward is part of the Suburban Cook County Continuum of Care and as such, collaborates closely with other area homelessness service providers and will be a lead agency in Coordinated Entry.  The Emergency Assistance Program Associate will assist with client case management, program services, report coordination and various administrative functions for Emergency Assistance Program.  The Program Associate will play an integral role in assessing client need, initiating case management referrals and maintaining our community resource database. 

Job Responsibilities

Prevail Emergency Assistance Program Responsibilities:

  • Work with other agency staff and volunteers to assess walk-in client needs and explore available service options, including referrals to the Prevail Employment Readiness Program.  Ensure client needs are addressed through the appropriate service module (Coordinated Entry or  Emergency Assistance).
  • Maintain accurate client database records, including training/overseeing volunteer data input, in order to track client progress and report outcome and impact measures. 
  • Update and maintain the community resource database in Salesforce and, as needed, in print materials.  Help train volunteers and other staff how to use the community resource database.  Send updates to staff regarding important new resources.  Provide consultation, as-needed, to assist volunteers and other staff in locating appropriate stability resource referrals.
  • Assist with client services one evening per week.
  • Assist with aftercare follow-up calls to clients after receiving assistance to determine if the client needs additional stability case management services.

Other Responsibilities:

  • Assist in the ongoing development of the program
  • Complete reports and gather statistical information as requested by supervisors
  • Maintain accurate and confidential files in accordance with Housing Forward policies.
  • Develop a cooperative working relationship with other agency staff.
  • Attend staff meetings.
  • Other duties as assigned.


Ideal Qualities & Experiences

  • Must be at least 21 years of age.
  • BSW or related degree, experience working within a harm reduction model preferred.
  • Experience working with volunteers is preferred
  • Spanish speaking preferred.


Minimum Qualifications


  • Must be at least 21 years of age.
  • BSW or related degree, experience working within a harm reduction model preferred.
  • Experience working with volunteers is preferred
  • Spanish speaking preferred.

Skills Required

  • The applicant will have demonstrated experience and ability to interact sensitively and respectfully with persons of various backgrounds.   
  • Must also have skills in engagement, assessment, self-sufficiency planning and advocacy. 
  • Consistent, reliable, and team oriented. 
  • Must be able to work independently and as part of a team. 
  • Excellent oral and written communication skills.   
  • Must be able to lift 50 lbs and walk up 4 flights of stairs

Other:  Access to personal transportation is strongly preferred for this position.


Hours of Work

Full – time AmeriCorps member; 1700 hours to be completed within contracted time frame. Routine schedule of 37.5 hours per week, may require periodic weekday evening and Saturday morning availability.


  • Living Allowance: $13,732 to be distributed in equal allotments every two weeks within the contract term.
  • Education Award: Upon successful completion of the member's term of service, the member will receive an education award from the National Service Trust in the amount of $5,730.
  • Health care insurance for the AmeriCorps member
  • Child care assistance if applicable.