Program Area

Reports to

Supportive Services Manager

Job Summary

The Case Aide assists clients experiencing homelessness with basic needs and enrolling in benefits in the day-time Support Center and assists with case management under the direction of Case Managers.  The Case Aide also helps ensure the smooth operation of the Support Center and create a welcoming, safe space for clients.


Job Responsibilities

Supportive and Basic Service Responsibilities:

  • Pre-screen visitors seeking assistance at the Support Center and provide an orientation to the Support Center.
  • Assist clients with accessing basic supportive services.
  • Assist clients in obtaining ID including Social Security Cards, Driver Licenses, State ID’s, and Birth Certificates. 
  • Maintain a current, up-to-date knowledge of internal Housing Forward programs and external resources.
  • Assist in on-the-job training and supervision of Support Center volunteers.

Benefits Coordination Responsibilities:

  • Assist clients for signing of for SNAP (food stamp) benefits through IDHS on-line system. 
  • Assist eligible clients in obtaining general assistance benefits through townships.
  • Work with Case Managers to assist clients in applying for Medicaid, Social Security, Unemployment and Veterans benefits.

Operational Responsibilities:

  • Greet Support Center clients at reception desk.
  • Enforce Support Center expectations and ensure the safety and security of the Support Center and clients.
  • Assure the Support Center entrance ramp, steps and sidewalks are clear in inclement weather.
  • Sorting donations for the Support Center.
  • Answer multi-line phones and pre-screening callers for services and referrals.
  • Maintain tracking logs (sign-in, clothing), enter client registrations and service information into HMIS client database.
  • Perform routine administrative and maintenance tasks per daily, weekly and monthly checklists.
  • Accept, sort and maintain inventory of Support Center donations and supplies.


Minimum Qualifications

GED or High School Diploma. Bachelor’s degree in Social Work or related field preferred.


Hours of Work

Full-time AmeriCorps Member; 1700 hours to be completed within contracted timeframe. Work schedule is Monday-Friday 7:30a-3:30p (some flexibility required)

Americorps Program Benefits:

  • Living Allowance: $13,732 to be distributed in equal allotments every two weeks within the contract term.
  • Education Award: Upon successful completion of the member's term of service, the member will receive an education award from the National Service Trust in the amount of $5,730.
  • Health care insurance for the AmeriCorps member
  • Child care assistance if applicable.