Job Summary

The MR & Fit Case Aide will participate in the following processes: 1) intake, assessment, and referral services to clients in program; 2) facilitation of clients’ linkage to other departments within Housing Forward’s continuum of care; and 3) provide crisis intervention, advocacy and education to and on behalf of clients.  The MR & FiT Case Aide strives to build a trusting relationship with clients in all programs in an effort to encourage access to services and housing and reduce the length of stay in these programs.

Job Responsibilities

Essential Duties and Responsibilities:

Direct Client Care:

  • Provide hospitality to clients and ensure a safe and welcoming environment.
  • Assist in completing initial intake for those who use the program.
  • Provide clients with an orientation their program and offer an explanation of services Housing Forward offers.
  • Use trauma-informed and LGBTQ competent engagement techniques to build a rapport with clients and create a safe and comfortable environment.
  • Screen clients for basic needs using a strengths-based model, and provide supplies, resources, and referrals both internally and through other social service venues and agencies, including access to them through the HUB.
  • Provide clients with one-time public transportation passes to doctor appointments or other necessary appointments where travel is needed. Or, provide ride in personal vehicle if you agree to do so.
  • Use Motivational Interviewing Skills and other evidence-based techniques with clients to achieve consensus on goals. Practice Harm Reduction and the Housing First model.
  • Provide crisis intervention using Psychological / Mental Health First Aid and non-violent crisis intervention and other skills and strategies as needed.
  • Communicate and cooperate with staff from other programs as needed to ensure seamless delivery of service to clients.
  • Work as a team with the other MRC and FiT case managers to alternate responsibilities and negotiate tasks to ensure safety and that all duties are fulfilled.
  • Collaborate with and support volunteers and interns working in the programs.
  • Provide age appropriate interaction with homeless children and model appropriate adult-child relationships.
  • Provide on-site support to clients enrolled in the programs.
  • Oversee client’s use of Community Center and create activities within to encourage clients to participate.


  • Enter client intakes into the HMIS system within 48 hours.
  • Safeguard client’s confidentiality by observing guidelines for exchange of information and by maintaining documentation in designated locked locations at all times.
  • Maintain and submit documentation to Director of program for all activities (check in logs, client paperwork, etc.)
  • Attend and participate in weekly team meetings, monthly All-Staff meetings, monthly trainings, and all other required meetings.
  • Document and report any incidents using the Incident report paperwork.
  • Be responsible for safety and proper use any Housing Forward provided equipment.
  • Record mileage and use of personal automobile according to agency policies.
  • Participate in Housing Forward’s fund raising and public relations events and efforts as needed and to the extent which it does not interfere with other job duties.
  • Other duties as assigned by supervisor.


  • Must be at least 21 years of age.
  • Completion of GED or high school diploma
  • A Bachelor’s degree in Social Work preferred or related field from an accredited college or university required with minimum of one-year experience working in social services. 
  • Familiarity with permanent housing options, mental health and substance abuse services, computer skills, and ability to communicate effectively in a diverse environment is a plus.
  • Must provide proof of COVID-19 vaccination.

Knowledge, Skills:

  • Excellent engagement skills, ability to work independently and as part of a team.  Knowledge of issues related to homelessness and poverty.  Strong interpersonal and problem-solving skills.

Member Status Hours:

  • Full-time AmeriCorps Member; 1700 hours to be completed within contracted timeframe.
  • Hours: flexible based on agreed upon schedule with supervisor.


  • Living Allowance: $12,530 to be distributed in equal allotments every two weeks within the contract term.
  • Education Award: Upon successful completion of the member's term of service, the member will receive an education award from the National Service Trust in the amount of $5,730.
  • Health care insurance for the AmeriCorps member
  • Child care assistance if applicable.