The MR & Fit Case Aide will participate in the following processes: 1) intake, assessment, and referral services to clients in program; 2) facilitation of clients’ linkage to other departments within Housing Forward’s continuum of care; and 3) provide crisis intervention, advocacy and education to and on behalf of clients. The MR & FiT Case Aide strives to build a trusting relationship with clients in all programs in an effort to encourage access to services and housing and reduce the length of stay in these programs.
Essential Duties and Responsibilities:
Direct Client Care:
- Provide hospitality to clients and ensure a safe and welcoming environment.
- Assist in completing initial intake for those who use the program.
- Provide clients with an orientation their program and offer an explanation of services Housing Forward offers.
- Use trauma-informed and LGBTQ competent engagement techniques to build a rapport with clients and create a safe and comfortable environment.
- Screen clients for basic needs using a strengths-based model, and provide supplies, resources, and referrals both internally and through other social service venues and agencies, including access to them through the HUB.
- Provide clients with one-time public transportation passes to doctor appointments or other necessary appointments where travel is needed. Or, provide ride in personal vehicle if you agree to do so.
- Use Motivational Interviewing Skills and other evidence-based techniques with clients to achieve consensus on goals. Practice Harm Reduction and the Housing First model.
- Provide crisis intervention using Psychological / Mental Health First Aid and non-violent crisis intervention and other skills and strategies as needed.
- Communicate and cooperate with staff from other programs as needed to ensure seamless delivery of service to clients.
- Work as a team with the other MRC and FiT case managers to alternate responsibilities and negotiate tasks to ensure safety and that all duties are fulfilled.
- Collaborate with and support volunteers and interns working in the programs.
- Provide age appropriate interaction with homeless children and model appropriate adult-child relationships.
- Provide on-site support to clients enrolled in the programs.
- Oversee client’s use of Community Center and create activities within to encourage clients to participate.
- Enter client intakes into the HMIS system within 48 hours.
- Safeguard client’s confidentiality by observing guidelines for exchange of information and by maintaining documentation in designated locked locations at all times.
- Maintain and submit documentation to Director of program for all activities (check in logs, client paperwork, etc.)
- Attend and participate in weekly team meetings, monthly All-Staff meetings, monthly trainings, and all other required meetings.
- Document and report any incidents using the Incident report paperwork.
- Be responsible for safety and proper use any Housing Forward provided equipment.
- Record mileage and use of personal automobile according to agency policies.
- Participate in Housing Forward’s fund raising and public relations events and efforts as needed and to the extent which it does not interfere with other job duties.
- Other duties as assigned by supervisor.
- Must be at least 21 years of age.
- Completion of GED or high school diploma
- A Bachelor’s degree in Social Work preferred or related field from an accredited college or university required with minimum of one-year experience working in social services.
- Familiarity with permanent housing options, mental health and substance abuse services, computer skills, and ability to communicate effectively in a diverse environment is a plus.
- Excellent engagement skills, ability to work independently and as part of a team. Knowledge of issues related to homelessness and poverty. Strong interpersonal and problem-solving skills.
Member Status Hours:
- Full-time AmeriCorps Member; 1700 hours to be completed within contracted timeframe.
- Hours: flexible based on agreed upon schedule with supervisor.
- Living Allowance: $12,530 to be distributed in equal allotments every two weeks within the contract term.
- Education Award: Upon successful completion of the member's term of service, the member will receive an education award from the National Service Trust in the amount of $5,730.
- Health care insurance for the AmeriCorps member
- Child care assistance if applicable.